Replacement, Return and Refund Policy

Last updated: 24 August 2026

Every LA’ FORTE order is quality-checked before dispatch. We do not offer change-of-mind or “no questions asked” returns. This policy does not limit rights available to consumers under applicable law.

1. Issues eligible for review

You may request a replacement or refund review if:

  • the product is damaged in transit;
  • you receive a wrong product;
  • an item or essential part is missing from the delivered package; or
  • the product has a verified manufacturing defect.

2. Reporting delivery issues

Transit damage, wrong-item and incomplete-order claims must be reported within 48 hours of delivery. Contact us at support@la-forte.com or +91 96433 35959 with the order ID, product name and clear photographs or video of the product, packaging and shipping label. Keep the product unused, retain its original packaging and make it available for inspection or pickup. Do not self-ship a product unless our support team gives written instructions.

3. Manufacturing defects and warranty

A manufacturing or functional issue discovered after the 48-hour delivery-issue window will be handled under the product’s applicable warranty or service terms. Normal wear, consumables, accidental damage, misuse and unauthorised repair are not manufacturing defects.

4. Non-eligible requests

  • change of mind, preference, colour or size where the correct item was supplied;
  • damage caused after delivery by misuse, improper installation, handling, storage or cleaning;
  • normal wear and tear, stains, scratches or cosmetic change after use;
  • products altered or repaired without authorisation;
  • used products returned without a verified defect; or
  • claims lacking sufficient order or product information for verification.

5. Resolution

After verification, we may arrange repair, replacement of the affected product or part, or a refund where replacement or repair is unavailable or inappropriate. Availability and the nature of the issue determine the resolution. For an approved seller-side issue, the customer will not be charged for authorised reverse pickup or replacement shipping.

6. Refunds

Approved prepaid-order refunds are issued to the original payment method. For cash-on-delivery orders, our support team may request verified bank or UPI details through an authorised support channel. Processing starts after approval and, where applicable, receipt or inspection of the product. Banks and payment providers may require additional time to reflect the amount.

7. Contact

Email: support@la-forte.com
Call / WhatsApp: +91 96433 35959
Monday–Saturday, 10:00 AM–6:00 PM IST